Restoration, Repair, and Certification of Resident Electric Vehicle Charging Stations
Ninety Degrees Luxury Apartments
18440 N 68th Street, Scottsdale, AZ 85054
Amendment note: this petition was written on July 9, 2026 as a request to repair the existing charging stations, and was amended on July 24, 2026 to address the replacement chargers. Every signature below endorses this amended text.
We, the undersigned residents of Ninety Degrees Luxury Apartments, respectfully submit this petition regarding the electric vehicle charging stations provided within our community. We deeply value the amenities that make Ninety Degrees a wonderful place to call home, and we are grateful for the team's ongoing attention to our community. We write together, in a cooperative spirit, to bring the current condition of the chargers to management's attention and to request their prompt review and repair.
Reliable charging is an amenity many of us rely on daily, and one that we pay for as part of our residency. Our shared goal is simply to be able to use the chargers as intended, and we are confident that, working together with the management team, this can be resolved quickly and smoothly.
We ironically wrote this petition and on the day we planned to send it to you, we got your email about replacing the bad chargers. We've updated the petition to include our findings of the updated situation. Like other situations in the past, it looks like we're just not quite done.
We share that timing in good faith, not as a complaint. The replacement is genuinely welcome news. It also changes what we need to ask for, which is why this petition now speaks to the new chargers rather than only to repairing the old ones.
We really value the electric charging stations, offering free hassle free charging as a key amenity that many of us valued when we signed our lease.
The part we feel most is the hassle. The amenity we value is charging with no apps, no accounts, no sign ins, and no setup — you pull up, you plug in, it charges. Every step added between the parking space and the electricity takes something away from the amenity, no matter how small that step looks on paper. A phone app to download, an account to register, a password to recover, a payment method to store, a support line to call: each one turns a two second act into a project, and it is a project every resident then has to repeat on their own.
Charging should also remain free, as it was before. That is a firm expectation and not a wish, and it is what we already factored in when we signed here. We put the emphasis on the hassle because that is the part most easily lost in a replacement, and because a free charger nobody can start is not a working amenity either.
We kindly request an immediate review and inspection of all electric vehicle charging stations on the property, to be completed no later than Friday, August 1, 2026. A timely assessment will allow the community to identify which units are fully operational and which require attention.
Following the review, we respectfully ask that management take the following action, ordering any necessary parts immediately so that repairs are not delayed:
Because residents pay for access to this amenity, our aim is straightforward: that every charging station be safe, functional, and available for the residents who depend on it. We appreciate management's partnership in making that possible.
We request the following certification process of the new chargers. A member of the charging service team, with a Ninety Degrees team member present, has three different models of electric cars come to the charger and plug in. Charging either starts immediately, for free, with no download and no account creation, or it does not. This is a strict binary evaluation, and it is the whole of the test:
The one point we want to be clearest about is the standard this test has to meet: absolutely no app download and no account creation of any kind.
That is what we had before, and we consider it every bit as valuable as the free charging itself. The moment an account enters the picture, the experience changes permanently. Accounts lock out, apps update and break, logins get forgotten, payment methods expire — and every one of those becomes a resident sitting on a long support hold. That is a serious degradation from pulling up, plugging in, and walking away, and it is a cost that never appears on anyone's invoice because it is paid in our time.
So our request is direct: whatever vendor is selected, and whatever that vendor requires, we ask that Ninety Degrees take it on rather than distribute it to residents. We also offer that as a practical way to evaluate the vendor itself. If maintaining the vendor relationship, creating every resident's account, and troubleshooting the hardware turns out to be more than your staff can reasonably absorb, that is genuinely useful information — it tells you the vendor may not be the right fit for this community, and the sound conclusion is to select a different one. The conclusion it should not lead to is that same workload being handed to residents, because effortless charging is part of what was offered when we signed our leases.
We say this plainly because the pattern has already repeated with other systems in the community, and each time the setup and support work has ended up with residents. We are asking that it not repeat here, for an amenity we already had and already enjoyed.
If the charging station is found to not execute this process as described, we ask that Ninety Degrees agree to either of the following two remedies, at management's choice:
Ninety Degrees keeps troubleshooting with the vendor until free charging with no account creation is installed and working. Confirmed when it works on a Tesla and a BMW, the two most common models in our community, plus at least one other electric car manufacturer, with all three cars tested in a row, flawlessly.
— OR —
Ninety Degrees works with the vendor to create all of our accounts and register everything to Ninety Degrees, so that when we go to charge, we are simply signing in once and receiving charging immediately, at no cost to residents.
Both options are measured the same way: a resident's only step is to plug in. No app to download, no account to create, no sign in to remember, no setup to complete on our own. Charging also remains free to residents, as it was before, so an account registered to Ninety Degrees that then bills the resident does not satisfy Option Two. Ease of use and no cost are two separate promises, and we are asking that both be kept.
In the same cooperative spirit, we want to be clear and respectful about one approach we are not able to take part in:
We are not asking management to do anything we would not do ourselves. We are asking that the setup work sit with the parties who have the vendor relationship, so that none of it lands on residents one household at a time.
We'll know when this project completes when we show up, plug in, charge for free, and there's no new surprise tasks, apps, accounts, or steps to take. That's when we'll know that Ninety Degrees has done their side of the equation.
Thank you for your time, your attention, and your continued care for our community. We look forward to a prompt and positive response, and we are happy to make ourselves available should management wish to discuss any of the above.
Respectfully submitted by the residents whose signatures appear below,
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Each signature below is entered voluntarily by a resident in support of this petition.